Terms and conditions

Terms and Conditions of SS Media services (Updated 13/03/2020)

1. DEFINITIONS

In these terms and conditions, unless the context otherwise requires:

1.1 Consumer means any individual who acquires SS Media BX or Signature Style Media BX’ services wholly or predominately for personal, domestic or commercial use.

1.2 Customer means any person or entity requesting SS Media to provide Services.

1.3 SS Media means SS Media BX or Signature Style Media BX (37784995902) of 15 Abercrombie Drive, Bathurst NSW 2795.

1.4 Agreed Fee means the fees estimated by SS Media in any quotation once accepted by the Customer.

1.5 Materials means any goods, chattels, items or things, including but not limited to any photographs, documents (whether digital or hard copy), tapes, videos, films, footage, props and equipment provided by the Customer to SS Media for the purposes of SS Media supplying the Services.

1.6 Raw Footage means master footage recorded by SS Media as part of provision of the Services.

1.7 Services means video pre-production, production and/or post production services.

2. APPLICATION

These Terms and Conditions apply to and are incorporated into all contracts, agreements, arrangements, transactions and dealings entered into by SS Media with any Customer in relation to the provision of Services by SS Media. All work carried out by SS Media is on the basis that the Customer has agreed to these Terms and Conditions

3. OWNERSHIP

The raw footage is not provided to The Customer unless agreed otherwise in writing. The Premiere Pro timelines, After Effects, Photoshop, Final Cut, Audition are SS Media’ intellectual property and are not supplied.

The Raw Footage, video files, audio files and edited video files including all copyright remain the property of SS Media until full payment is made for the Services. Where Services remain unpaid or in the event that a final agreed payment is not made, SS Media reserves the right to withhold all recordings and finished works and use all or portions of the recordings and finished works for display, promotional or commercial purposes. Copyright in all video, images, audio, lyrics or musical composition included or recorded in the edited video or recorded by equipment used by SS Media will remain the property of the author or legal entity owning the copyright.

4. SPECIAL PROVISIONS FOR OWNERSHIP

• Media reserves the right to retain ownership of any recorded material of an anomalous nature once discovered in post-production. The copyright of such recordings will belong to SS Media has the right to use edited or unedited video files produced pursuant to these Terms and Conditions for promotional or commercial purposes, unless an alternative arrangement is made between SS Media and the Customer. The copyright of such segments will belong exclusively to SS Media.

5. BACKUPS

• Media does notkeep backups of your project after completion.

6. DISPOSAL

Raw Footage, video files, audio files and edited video files will be retained for up to one (1) month only and will then be disposed of, deleted or erased. If at the end of one (1) month and Services have not been paid for, SS Media reserves the right to dispose of all Raw Footage, video files, audio files, edited video files, recorded materials and finished works.

7. STAGNATING PROJECTS

Any estimate of the date by which SS Media will complete any part of the Services is contingent upon the Customer providing complete instructions to SS Media and fully cooperating with SS Media until

• Media has ceased providing Services to the Customer. The Customer must appoint a person who has complete authority to provide instructions to SS Media and respond to requests for feedback until SS Media has ceased providing Services to the Customer. The person appointed must be available to respond to communications from SS Media on every day which is a business day in New South Wales, Australia.

Projects that do not progress due to a lack of activity from The Customer will be disposed of, deleted or erased after (3) months of inactivity.

8. RAW FOOTAGE

If the Customer requires any Raw Footage to be provided, then Customer must pay SS Media an additional fee.

9. FILMING ON LOCATION

A day of filming includes up to 1 hour of travel (from Bathurst NSW 2795 to the location and back) and up to 8 hours on location. Our production time starts from the moment our vehicle arrives in your area (e.g. if access to parking in your area takes 30 minutes, that time is considered production time).

Overtime starts after 8 hours and is calculated at 150% of our current hourly rate.

10. FAILURE OF EQUIPMENT OR ILLNESS OF SS MEDIA MPLOYEES AND CONTRACTORS

Whilst all reasonable care and preparation is taken for videography, editing and all services we offer, SS Media will not be liable for any compensation of equipment & electronics failures, unforeseen events, weather conditions that will risk equipment or cause harm to operators, cancellations on behalf of SS Media client or any dispute regarding the ownership of recorded materials. Except for return of a deposit paid, should an SS Media operator or person(s) fail to be able to fulfill the project/contract/job/wedding or event due to an illness. 

 11. OUT OF BUSINESS HOURS, WEEKENDS AND PUBLIC HOLIDAYS

 The following applies for pre-production, production and post production work.

11.1 Working hours prior to 7am (where our presence on location is required before 7am) and after 7pm (where our presence on location is required after 7pm) incur and surcharge which is calculated at 150% of the applicable hourly rate.

11.2 Filming hours on weekends incur a surcharge which is calculated at 150% of the applicable hourly rate.

11.3 Filming hours on public holidays incur a surcharge which is calculated at 200% of the applicable hourly rate.

12. YOUR RESPONSIBILITIES

You must do all things reasonably necessary, and supply SS Media in a timely fashion with all materials reasonably required by SS Media, for SS Media to perform the services. This may include without limitation supplying copy, photographs and other visual or audio-visual material, and if required, performing sub-editing and copywriting.

Without limiting SS Media’ rights under this agreement, if SS Media is unable to complete any services because of your actions or omissions, or if you instruct SS Media to cease or postpone any work, SS Media may still render invoices for time expended or work already performed, including for any third-party disbursements incurred or agreed to.

• Media accepts no responsibility for errors that you do not detect at sign-off stage, nor for any loss or damage of any kind (including legal costs on an indemnity basis) which you or any third party may suffer as a result of those errors not being detected, or as a result of changes requested or required by you after sign-off.

13. VENUE LOCATION FEES & PERMISSIONS

Unless otherwise agree in writing, The Customer must obtain any necessary consent or permission and pay any fees which may apply for SS Media to film at a venue, location or event.

14. POST PRODUCTION AMENDMENTS

A determined number of amendment rounds is agreed during the quotation process. If no number is agreed, the default of 2 rounds of amendments applies.

• Media will provide the Customer with ‘version one (1)’ of an initial edited video file. The Customer must notify SS Media of all proposed changes within seven (7) days of receipt of the draft copy, constituting ‘round one (1)’ of amendments.

Once the proposed changes have been made, SS Media will provide the Customer with the ‘version two

(2)’. The Customer must notify SS Media of all proposed changes within seven (7) days of receipt of the draft copy, constituting ‘round two (2)’ of amendments.

Once the proposed changes have been made, SS Media will provide the Customer with the final version in the agreed format, or the ‘version three (3)’, which follows the same procedure as previous rounds.

Additional rounds of amendments, over the agreed amount or default number of two (2), will be charged at our applicable post production hourly rate and added to the final invoice. Please be aware each round of amendments (even for a short sequence) takes a considerable amount of time to check, render & upload for review. It is recommended to avoid drip-feeding amendments throughout the process as this will increase the number of amendment rounds required.

15. ARTISTIC LICENCE

The Customer acknowledges and agrees that editing an event and the production of finished works may include elements of artistic expression and interpretation. SS Media reserves the right to use ‘Artistic Licence’ in any commissioned works that require editing or the production of finished works. The re-editing of commissioned works is offered as an optional extra by prior arrangement. A quotation for re-editing will be provided by SS Media on request (see ‘post production amendments’ above)

16. SUB-CONTRACTING

• Media reserves the right to sub-contract any Services that SS Media has agreed to perform for the Customer as it sees fit.

17. TERMS OF USE OF VIDEO BY SS MEDIA

Unless otherwise specified in writing, the SS Media reserve the right to use the raw footage and final edit(s) for their own marketing purposes, including (but not limited to) displaying on their website, adding all (or parts) to promotional/marketing material online or offline.

 18. RIGHT OF REFUSAL OR TERMINATION

•  Media reserves the right to terminate the provision of Services, if:

18.1 the videographer, or any person(s) employed or contracted by SS Media is placed in a position where there is an actual or apparent risk of injury; or

18.2 there is a risk that any of the equipment used may be damaged. If SS Media terminates the provision of Services, then any Deposit paid by the Customer is non-refundable. SS Media may seek compensation from the Customer for any loss or damage suffered.

19. LIMITATION OF LIABILITY

The parties acknowledge that, under applicable State and Commonwealth law, certain clauses, conditions, guarantees and warranties may be implied in these Terms and Conditions and there are rights and remedies conferred on the Customer in relation to the provision of goods or of services which cannot be excluded, restricted or modified by agreement (“Non-excludable Rights”). Except to the extent of Non-excludable Rights, SS Media will not be liable for:

19.1 Any claim by the Customer or any person, including without limitation any claim relating to or arising from all clauses, conditions, guarantees and warranties express or implied, and all rights and remedies conferred on the Customer, by statute, the common law, equity, trade, custom, usage or otherwise; and

19.2 Any representations, warranties, conditions or agreement made by any agent or representative which are not expressly confirmed by SS Media in writing, and

19.3 the liability of SS Media for any such matters is hereby excluded. Where (and to the extent) permitted by law the liability of SS Media for a breach of a Non-excludable Right can be limited, SS Media’s liability is limited, at SS Media’s option, to one of the following:

19.4 The supply of the service again; or

19.5 Payment for the cost of having the services supplied again. Not withstanding any other provision, SS Media is in no circumstance (whatever the cause) liable in contract, tort (including without limitation negligence or breach of statutory duty) or otherwise to compensate the Customer for:

19.6 Any increased costs or expenses.

19.7 Any loss of profit, revenue, business, contracts or anticipated savings.

19.8 Any loss or expense resulting from a claim by a third party.

19.9 or Any special, indirect or consequential injury, loss, damage or expense whatsoever and howsoever arising.

20. FORCE MAJEURE

If SS Media cannot carry out an obligation under the Contract either in whole or in part because of anything outside its reasonable control, including without limitation, fire, flood, storm, earthquake, explosion, accident, road or rail closures, rail derailment, wharf delays, war, terrorism, sabotage, epidemic, quarantine restriction, labour dispute or shortage, act or omission of any third person or public authority, then SS Media’s obligations under the Contract will be suspended for the duration of the event or waived to the extent applicable.

21. CANCELLATION

If the Customer has engaged and confirmed SS Media to provide Services on a specified date, the Customer may notify SS Media in writing (during normal business hours) that the Customer does not require the Services to be provided on that date (“the cancellation”). If notification of the cancellation is provided outside of normal business hours, it is deemed to have been provided at the commencement of the following business day.

A booking is ‘tentative’ until it is ‘confirmed’ in writing by SS Media or the Customer. If required, SS Media will seek confirmation in writing for a booking to be ‘confirmed’ after which the date will be released if no confirmation is received within 24 hours from the Customer.

21.1 If the cancellation is made more than 20 days prior to the day on which SS Media has been engaged to provide the Services, the Customer must reimburse SS Media for any expenses incurred by SS Media in preparation for provision of the Services.

21.2 If the cancellation is made between 20 days and 9 days prior to the day on which SS Media has been engaged to provide the Services, the Customer must pay 50% of the Agreed Fee.

21.3 If the cancellation is made between 8 days and 48 hours prior to the day on which SS Media has been engaged to provide the Services, the Customer must pay 75% of the Agreed Fee.

21.4 If the cancellation is made within 48 hours of the time at which SS Media has been engaged to provide the Services, the Customer must pay the Agreed Fee in full.

21.5 If The cancellation is made while SS Media is providing Services to the Customer, the Customer must pay the Agreed Fee in full. Any amount payable must be paid by the Customer within 14 days of the cancellation.

21.6 If SS Media cannot fulfill the contract due to conditions outside its reasonable control such as weather, fire, or natural disasters the above cancellations fees apply.

21.7 SS Media do not operate in rain, lightning or situations deemed dangerous or that could harm the equipment we use. In the event SS Media cancel the above cancellation fees apply with reasonable communication with client.

22. CUSTOMER’S MATERIALS

All Materials are used and stored by SS Media solely at the Customer’s risk and SS Media is under no obligation to insure any Materials. Neither SS Media nor any of its officers, employees, agents or subcontractors will be liable for any loss, destruction or damage (“Loss”) of the Materials other than loss caused by their negligence but any liability for such loss will be limited to replacement of the Materials; SS Media will not be liable in respect of any Loss of the Materials arising out of the action of any person not employed or engaged by or associated with SS Media even though such person is present during and involved with the performance of the Services; and The Customer must retain a master copy of each and every recording delivered to SS Media for the purposes of the Contract.

23. CUSTOMER ACKNOWLEDGEMENTS

The Customer acknowledges and agrees that: SS Media will have a lien on Materials provided by the Customer; and No title (including any copyright) in the Services manufactured, produced, duplicated or otherwise provided by SS Media will be transferred to the Customer until the Customer pays all amounts due to SS Media in full. The Customer acknowledges and agrees that upon payment of all outstanding invoices due to SS Media, the Customer is entitled to receive the finished works, but has no entitlement to the working files of SS Media. The Customer acknowledges and agrees that the content, views and opinions expressed in the finished works produced for the Customer by SS Media are solely those of the Customer. The finished works are intended to represent the opinion of the Customer and in no way reflect the views and opinions of SS Media, its employees and subcontractors.

24. CUSTOMER UNDERTAKINGS AND WARRANTIES

The Customer must obtain all necessary permissions and authorities in respect of the use of the Materials which are to be included in the Customer video. The Customer indemnifies and holds SS Media harmless from any claims or legal actions related to the content of the Customer’s video. The Customer hereby indemnifies and holds harmless SS Media against all loss, damage, costs or expenses suffered or incurred by SS Media.

25. QUOTATIONS

All efforts are put into providing accurate quotes for video productions. Some video productions, however, require additional resources and/or additional time due to unforeseen circumstances such as (but not limited to) weather, venue availability etc. In the event additional costs are required, we will advise you as soon as possible. SS Media take no responsibility for extra costs due to reasons outside of their control. It will be assumed and accepted by The Customer that these costs will be charged, in addition to the agreed quote, as long as these additional costs are fair & reasonable.

26. CUSTOMER PAYMENT

All reasonable disbursements and out-of-pocket expenses (such as parking) incurred by SS Media in connection with the relevant work are added to the fees payable by SS Media and must be paid by you

– i.e. we add these to the final invoice and are NOT included in the quotation. Without limiting the foregoing, any estimates provided by SS Media for any stage of work will, unless expressly stated to the contrary, include an estimate of any reasonably foreseeable disbursements and expenses.

The disbursements and expenses incurred by SS Media may include, without limitation, those pertaining to copywriting, illustration, photographic and other services, models, film, processing, printing, materials, equipment, couriers, catering, on-line time, postage and sundries. SS Media may charge a reasonable agency fee on the cost of any “bought-ins”, in addition to that cost. “Bought-ins” may include without limitation disbursements for copywriting, illustration, photography, models, printing and other materials.

You acknowledge that third party suppliers may change their own fees or costing structure, in which case SS Media will endeavour where possible to revise any estimates accordingly, however you must pay the full amount of any disbursements incurred by SS Media.

Payment of video productions or products must be completed according to the terms, by EFT, Cash or Cheque.

Wedding and events payment stages are done as a percentage on your quote or proposal: Stage 1 is a 20% Deposit to secure our services. Stage 2 is a 40% part payment which is due 6 weeks out from wedding/event date. Stage 3 is a 20% part payment which is due 2 weeks out from wedding/event date with a final payment of balance due on delivery of version 1.

27. DEPOSITS

1.  Wedding and events deposits are 20% with a $300 non-refundable booking fee with an aggregate $100 non-refundable booking fee per each stage of payment after deposit. Payments are payable by cash or EFT. We do not accept cheques or credit cards. Payments stages are made as a percentage on your quote or proposal: Stage 1 is a 20% Deposit to secure our services. Stage 2 is a 40% part payment which is due 6 weeks out from wedding/event date. Stage 3 is a 20% part payment which is due 2 weeks out from wedding/event date with a final payment of balance due on delivery of version 1.
2. Commercial promotions or events with business customers and all other video work will be done on a project to project basis with a minimum 70% deposit and a 30% non-refundable booking fee, payable by cash or EFT. We do not accept cheques or credit cards. The 30% Balance is due on delivery of version 1 of the project.

28. LATE PAYMENT FEES AND LEGAL COSTS

All prices quoted are final unless customer requests extra time onset or stated via any form of communication previously, strictly payable as per the terms on the front of the invoice. In the event of payment not being received by us in full by the due date for payment, our late payment policy applies. This policy is clearly stated on all our formal quotations and invoices.

The charging of late payment penalties does not imply the granting of any extension of the credit terms above. The Customer will be liable for any legal costs incurred by SS Media in the recovery of unpaid invoices on an indemnity basis.

29. POSTAGE & HANDLING

All postage & handling is charged on final invoice. SS Media takes no responsibility for items lost in the mail. It is the responsibility of The Customer to request additional postage services, such as insurance and/or registered post.

30. TRANSACTING WITH SS MEDIA

All prices shown on this site are in Australian Dollars (AUD) and all transactions are conducted in Australian dollars.

we do not accept cheques or credit cards

Payment by EFT:

Bank: Commonwealth Bank of Australia

Name: SS Media Bx

BSB: 082 441

Account: 399594719

31. PRIVACY

All information received by SS Media from the Customer, written or otherwise, will be kept confidential. Any private information will not be divulged or distributed to any third party without the Customer’s consent.

32. OTHER MATTERS WHICH AFFECT THE CONTRACT

The laws of New South Wales apply to the Contract and the Customer must bring any proceedings against SS Media in a New South Wales Court. If a condition or part of a condition is unenforceable, it must be severed from the Contract and does not make the rest of the Contract unenforceable. SS Media is not bound by any waiver, discharge or release of a condition or any agreement which changes the Contract unless it is in writing and signed by or for SS Media.

33. AMENDMENT

• Media reserves the right to amend these Terms and Conditions at any time. Amendments will be effective after the Customer has been given 7 days written notice. The most up to date copy of

these Terms & Conditions are always available at: https://ssmediabx.com.au/terms-conditions/ OR via emailing info@ssmediabx.com.au